Client Lifecycle Management a major component of ‘Know Your World’ due diligence

Diagram illustrating Client Lifecycle Management on the RegTechONE platform

Client Lifecycle Management includes four workflows fully integrated on RegTechONE platform

By Jonathan Almeida, Global Head of Sales

Client Lifecycle Management on the RegTechONE platform enables end-to-end Lifecycle Management—with an emphasis on Risk mitigation that protects financial institutions and other enterprises focused on Risk Management.

To achieve comprehensive CLM, RegTechONE users leverage four workflows that are fully integrated on the RegTechONE platform. These workflows include the following: a Customer Relationship Management (CRM) workflow, an onboarding workflow, a credit-risk and legal-review workflow, and an offboarding workflow.

Together, these four workflows—along with any new ones that end-users choose to create—provide robust CLM for the entirety of a client relationship. 

Here is more information about each of the Client Lifecycle Management workflows on RegTechONE:

Customer Relationship Management

This workflow supports the sales process when institutions are working with potential clients to identify products best suited to the client. Features include full lead and opportunity tracking, a work-flowed sales process, and automated movement into the onboarding workflow at close of sale.


This workflow leverages the rich KYC CDD onboarding features and functions built into RegTechONE. KYC CDD onboarding is a primary function of RegTechONE, so these onboarding options include configurable question collection, document management and storage, Risk rating, comprehensive screening, and so on. And because RegTechONE is a no-code platform for workflow design, end-users can adapt the default onboarding workflow via Comply on the Fly configuration—no code needed. 

Client Lifecycle Management on RegTechONE includes a workflow for credit-risk analysis and legal review. End-users customize this workflow to align with credit-risk analysis based on the products being purchased, the details of the customer, and any other relevant elements identified by the institution. And this workflow also includes a comprehensive legal review.


If and when a client seeks to terminate their relationship with the institution, the offboarding workflow moves the client through a due-diligence process that assesses behaviors and transactions for concerning signs that warrant closer attention. The offboarding workflow helps institutions confirm that business conducted with the client was legitimate and that the relationship is ending for legitimate reasons not indicative of possible illicit behavior.

Risk Tools for Client Lifecycle Management

Because RegTechONE functionality prioritizes Risk Management tools, users achieve exceptional Risk Management in their CLM on RegTechONE. The default workflows leverage the full range of Risk-mitigation tools on RegtechONE. And end-users can integrate their favorite tools and data subscriptions via API connectivity.

To learn more about the richness of Client Lifecycle Management on the RegTechONE platform, contact us today. 

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